How to...Manage the Texecom Connect app
Compatible with new Texecom Connect app
Texecom Connect puts users in control of their security systems. Available on Android or iOS, the Texecom Connect app allows users to control Premier Elite security systems directly from their compatible smartphone or tablet device. Learn more >
Texecom Cloud Tutorials
How to install the SmartCom 4G
How to install the SmartCom 4G
Texecom Cloud Tutorial - How to a add a site and connect a panel.
Texecom Cloud Tutorial - How to health check a system
Texecom Cloud Tutorial - How to create a template
Texecom Cloud Tutorial - How to view health check results
Texecom Cloud Tutorial - How to load a template
Texecom Cloud Tutorial - How to configure a panel
Texecom Cloud Tutorial - How to generate an app code
How to...Add a site
Step 1 - Add a site
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To add your control panel to the cloud, ensure it is connected to a SmartCom and generate an App code. If you need help see “How to generate an App code”.
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From the dashboard select 'Site Management'.
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Your existing panels will be displayed. Click ‘Add A Site’.
How to...Configure a panel
Step 1 - Select configuration options
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From the dashboard click on the ‘Panels’ icon to open your list of panels.
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Then click on the ‘Configure’ button.
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Click on the programming page you wish to edit.
How to...Create a template
Step 1 - Select panel to create template from
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You can make a template from an existing Wintex profile or from a panel that is already connected to the Texecom Cloud Installer portal.
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Note: the template will only show for a matching panel type. For example, a template made for a Premier Elite 64-W will only show as availableon other panels in Texecom Cloud that are also aPremier Elite 64-W. As such you will need to make a template for each panel type that you use
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From the Texecom Cloud dashboard click on the ‘Panels’ icon to open your list of panels.
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Click on the ‘Configure’ button for the panel you wish to create a template from.
How to...Schedule remote maintenance
Step 1 - Connect your control panel
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To add your control panel to the cloud, ensure it is connected to a SmartCom and generate an App code. If you need help see “How to generate an App code”.
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Log in to your Cloud account and add your panel using the App code you have generated. If you need help see “How to connect a control panel”.
How to...Upgrade a panel
Step 1 - Panel overview
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From the dashboard click on the ‘Panels’ icon to open your list of panels.
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Then click on the ‘Overview’ button for the panel you wish to upgrade.
How to...Upgrade a SmartCom
Step 1 - Panel overview
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From the dashboard click on the ‘Panels’ icon to open your list of panels.
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Then click on the ‘Overview’ button for the panel you wish to upgrade.
How to...Add a new user
Step 1 - Employee management
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From the dashboard click on the ‘User Management’ icon.
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Then click on the ‘Add New Employee’ button.
How to...Control user access
Labels are the tool that enables you to group panels together and control engineer access to your portfolio of systems. They are a free text field which gives you flexible management using your terminology.
Step 1 - Add label
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From the dashboard click on the ‘Panels’ icon to open your list of panels.
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The labels can be any free text but you probably want to think about a structure of labels that works for all your requirements.
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You could use an engineer name, region name, department, customer group name or account name. Simply type the label you require and press 'return' to add that label.